L.L.Bean closing Bangor call center
Freeport-based retailer L.L.Bean will close its Bangor call center — which has employed up to 800 part-time workers in past holiday sales seasons — in spring 2016.
The Bangor Daily News reported that company officials announced the planned closure to workers on Wednesday, citing a decline in telephone orders in the face of growing Internet sales and a desire to invest more in the company-owned call center facilities in Portland and Lewiston. The Bangor facility is currently being leased from the city.
The Bangor call center’s current 220 workers, a majority of whom hold part-time positions, are being offered opportunities to stay by either working from home or moving to one of the other company’s facilities. Severance packages will be offered to those who leave.
In 2010, L.L. Bean closed its Waterville customer service center, which had operated for 12 years and employed about 200 workers on a yearly basis. After closing, the operations were consolidated into the company’s centers in Portland, Lewiston and Bangor.
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