November 30, 2016

Camden National beefs up fraud protection, adds 24-hour customer service

File Photo / Tim Greenway
File Photo / Tim Greenway
Gregory Dufour, president and CEO of Camden National Bank. The bank announced Tuesday it is strengthening cyber-security and adding 24-hour customer service.

Camden National Bank, the largest bank based in Maine, said Tuesday it has fortified its cyber-security and added 24-hour customer service.

Added security will include real-time alerts in cases of debit card fraud, adding email to existing text and phone notification service. If anything appears out of the ordinary, the customer is contacted through the quickest means available to verify the activity. A temporary hold protects the customer's account until they get in touch, and is immediately removed when verification is received, the bank said.

Camden National, which has 61 branch offices and 84 ATMs, expanded its customer assistance center hours to 24/7 operations, which it claims is a first for a Maine-based community bank.

"We have made significant investments in our online banking and mobile apps to meet the digital banking needs of our customers at their convenience. At the same time, we also recognize the need for live, human support at any time of the day or night to compliment the sophisticated electronic tools our customers utilize," Greg Dufour, president and CEO, said in a press release.

Camden National (NASDAQ: CAC) which is based in Camden, became Maine's largest bank with the October 2015 acquisition of SBM Financial Inc., the parent company of The Bank of Maine. The deal expanded its footprint in Portland, Kennebunk, Saco and York. In addition to its Maine branch offices, it has lending offices in Massachusetts and New Hampshire.


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