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September 4, 2017
Ask ACE

How does the sound of your voice affect your business?

Kathleen Grammer of Voice Advantage LLC can be reached at Kathleen.Grammer@gmail.com

The Association for Consulting Expertise (ACE) is a non-profit association of independent consultants who value “Success through Collaboration.” The public is welcome to attend its regular meetings to share best practices and engage with industry experts. For more information go to www.consultexpertise.com.

Q. How does your voice communicate? How does the sound of your voice affect your business?

ACE Advises: Everyone's voice is unique, an identifier.

But sometimes the art of verbal communication is pushed to the back burner in today's world of fast-paced communication, email, texting and social media.

However, your speaking voice and presentation are part of first impressions. How you speak with clients, customers and associates — on the phone or in person — is a vital part of your identity and represents you and your business and product or service.

Many times people are unaware of the importance of good, healthful vocal production, but overuse and abuse of the voice can cause medical problems.

Explore healthful ways to use your voice to best represent you in your work and your life. Learn good habits to enhance your presentations and conversation, and set good examples for healthful speaking, care and use of your voice.

First Impressions are formed in seven seconds and the tone of your voice represents 38% of what people remember. It is key to communicating your message effectively. Whether in a face-to-face meeting, a phone call or a presentation, your voice can be a powerful asset.

If you speak with an energetic tone, you will project confidence, put your client, patient or customer at ease and deliver your message effectively.

All of us have the ability to improve our speaking voices.

Here are some helpful hints:

  • Keep hydrated whenever using your voice
  • Do vocal warm-ups and cool down, just as you do when exercising
  • Be aware of your posture and breath support

Kathleen Grammer of Voice Advantage LLC can be reached at Kathleen.Grammer@gmail.com

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