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May 5, 2021

Bangor Savings, Camden National rank high in recent satisfaction surveys

The two largest Maine-based banks earned high marks in national studies of customer satisfaction.

Both Bangor Savings Bank and Camden National Bank appear in the new Forbes magazine ranking of the “world’s best banks.” Among 75 U.S. financial institutions that were included in the ranking, Bangor Savings placed No. 2 and Camden National was No. 7.

Forbes partnered with market research firm Statista to survey more than 43,000 customers in 28 countries for their opinions on current and former banking relationships. Banks were rated on general satisfaction, how likely customers were to recommend them, and key attributes like trust, fees, digital services and financial advice.

The 2021 ranking, released in April, is the third annual such study by Forbes.

“This exciting recognition is a testament to our entire team’s hard work and steadfast commitment to delivering a better banking experience for our customers,” said Greg Dufour, president and CEO of Camden National. “In the wake of a complex and challenging year for communities near and far, I’m very proud of how our employees stepped up and worked together, so we could go above and beyond for our customers when they needed us most.”

In addition, Bangor Savings ranked No. 1 among New England banks in J.D. Power Inc.’s “U.S. Retail Banking Satisfaction” study. This the sixth time in seven years Bangor Savings has achieved the top ranking in the annual study.

This year’s results, released last week, were based on responses from 95,000 customers of the largest banks in the U.S. The participants provided feedback on six factors: account opening, communication and advice, channel activities, convenience, problem resolution, and products and fees.

“It is an incredible honor to be recognized by our customers as delivering the highest level of satisfaction in New England, especially during a year of extraordinary hardships,” said Bangor Savings Bank President and CEO Bob Montgomery-Rice. “This achievement is a testament to the hard work and focus our entire team has on our customers’ experiences, and we couldn’t be prouder.”

Bangor Savings, headquartered in Bangor, is the largest Maine-based bank by assets, which total over $6 billion. The company has nearly 1,000 employees.

Camden National, based in Camden, has $5.1 billion in assets and approximately 600 employees.

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