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    Health care

    Guide for Your Employees: Doctor, Urgent Care, or the ER?

    In the midst of a health-related event, an emergency room visit may seem like a good idea, especially if you can’t get in to see your physician.

  • How can I be sure to make a good first impression?

    First impressions are formed in seconds, and can have a permanent effect on relationships. It's possible to overcome a negative first impression, but it's not easy. Far better to get off on the right footing and go up from there.

  • How do we add value for our customers (or clients, or communities)?

    We all need to know how our customers, clients, or the communities we serve experience value from our work. I recently ran a panel on creative entrepreneurship, asking that question of each panelist.

  • I'm told I don't listen well. How can I improve?

    Listening is the most used but least understood of the communication skills. It also is the least taught and the hardest to do well. Overcoming the barriers has to start with clearing away misconceptions.

  • What kind of New Year's resolutions should I be making for business growth in 2019?

    Making New Year's resolutions is a common practice this time of year. Taking a look at what you can do in your personal and professional life is a great way to start the year with focus.

  • Where should I spend my time and money to improve customer outcomes and profit?

    At Lean East, we challenge our clients to think differently about their processes and what their customers value. We know how to get results, and want to help every client we work with become a High Performing Organization (HPO).